Kepuasan Klien Dalam Layanan Pendidikan Dan Pelatihan Di Luar Ruangan

Authors

  • Rafael Ardi

DOI:

https://doi.org/10.61132/keat.v1i1.13

Keywords:

Client Satisfaction, Education, Training, Outdoor Services

Abstract

This research aims to analyze the level of client satisfaction in the context of outdoor education and training services. The research method used involved surveys and interviews with training participants as well as quantitative and qualitative data analysis. The results showed that factors such as the quality of training materials, instructor experience, facilities, and social interaction played a key role in influencing client satisfaction. The implications of these findings can provide guidance for outdoor education and training service providers to improve the quality of their services and increase client satisfaction.

References

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Sudarno, dkk, 2013, Analisis Kualitas Pelayanan dan Pengendalian Kualitas Jasa Berdasarkan Persepsi Pengunjung, Media Statistika, Vol. 4, No. 1, Juni 2011: 33-45

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Vincent Gaspersz, Manajemen Kualitas dalam Industri Jasa, Gramedia Pustaka Utama, Jakarta, 2002.

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Published

2024-02-21

How to Cite

Rafael Ardi. (2024). Kepuasan Klien Dalam Layanan Pendidikan Dan Pelatihan Di Luar Ruangan. Kajian Ekonomi Dan Akuntansi Terapan, 1(1), 18–31. https://doi.org/10.61132/keat.v1i1.13