Pengaruh Kualitas Pelayanan Perawat Dan Fasilitas Paramedis Terhadap Kepuasan Pasien : (Studi pada Ruang Rawat Inap Badan Layanan Umum Daerah Rumah Sakit Umum Kota Banjar)

Wadi Wadi; Ading Rahman Sukmara; Ferey Herman

doi:10.61132/pajamkeu.v1i2.787

Authors

Wadi Wadi Universitas Galuh
Ading Rahman Sukmara Universitas Galuh
Ferey Herman Universitas Galuh

DOI:

https://doi.org/10.61132/pajamkeu.v1i2.787

Keywords:

Service, Facilities, Satisfaction, Patients

Abstract

The problems faced in this study include (1) How does the quality of nurse services affect patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital? (2) How do paramedic facilities affect patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital? (3) How does the quality of nurse services and paramedic facilities affect patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital? This study aims to study, know, and analyze (1) The effect of nurse service quality on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital. (2) The effect of paramedic facilities on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital. (3) The effect of the quality of nurse services and paramedic facilities on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital.The method used in this study is an explanatory survey, while the data analysis techniques, namely validity tests, reliability tests, descriptive statistics, Inferential Statistical Analysis with Multiple Regression. The results of the study inform that (1) The quality of nurse services has a positive effect on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital. This means that if the quality of service is improved, then patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital will also increase. (2) Paramedic facilities have a positive effect on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital. This means that if paramedic facilities are improved, patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital will also increase. (3) The quality of nurse services and paramedic facilities has a positive effect on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital. This means that if the quality of nurse services and paramedic facilities is improved, patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital will also increase.

Downloads

Download data is not yet available.

References

Baharun, H., Enas, E., & Noviana, R. L. (2022). Quality improvement as a strategy to build pesantren’s brand credibility. AL-ISHLAH: Jurnal Pendidikan, 14(1), 529–538. https://doi.org/10.35445/alishlah.v14i1.1583

Budianto, A., Bastaman, I. D., & Herman, F. (2020). Promotion mix, individual internal environment, and purchase decision making in minimarket. Jurnal Bisnis dan Manajemen, 21(1).

Darna, N., Faridah, E., Lestari, M. N., & Tinia, A. G. (2024). Talent management in facing the demand of environmental changes: A study in Galuh University. Sosiohumaniora, 26(1), 79–85. https://doi.org/10.24198/sosiohumaniora.v26i1.47161

Kotler, P. (2012). Prinsip-prinsip pemasaran. Jakarta: Erlangga.

Kotler, P., & Keller, K. L. (2012). Marketing management (13th ed.). Upper Saddle River, NJ: Pearson Education.

Mulyatini, N., Herlina, E., Akbar, D. S., & Prabowo, F. H. E. (2023). Analisis potensi pembentukan kawasan industri hasil tembakau dalam perspektif ekonomi. JPPI (Jurnal Penelitian Pendidikan Indonesia, 9(1), 334. https://doi.org/10.29210/020231920

Mulyatini, N., Herlina, E., Faridah, E., & Rozak, D. A. (1860). Human capital management model: A perspective of internal supervision in Indonesia. Talent Development & Excellence, 12(1), 1860–1868. http://www.iratde.com

Nursalam. (2011). Manajemen keperawatan aplikasi dalam praktik keperawatan profesional. Jakarta: Salemba Medika.

Nuryani, L. K., Enas, E., Herman, M., Wahyudi, E., & Dianawati, L. (2022). Teachers’ perceptions of academic supervision in a pandemic era; Phenomenological review. AL-TANZIM: Jurnal Manajemen Pendidikan Islam, 6(3), 679–692. https://doi.org/10.33650/al-tanzim.v6i3.3646

Rusidi, & Enas. (2001). Metode penelitian: Elaborasi pedoman penulisan skripsi, tesis, dan disertasi. Bandung: Dewa Ruchi.

Sari, P., Muzaki, I. S., Mulyatini, N., Faridah, E., & Prawiranegara, B. (2019). Local own revenue, decentralization, and local financial independence. Jurnal Manajemen Indonesia, 19(3), 250. https://doi.org/10.25124/jmi.v19i3.2413

Sugiyono. (2014). Metode penelitian administrasi. Bandung: Alfabeta.

Tjiptono, F. (2014). Prinsip-prinsip total quality service. Yogyakarta: Andi.

Tjiptono, F., & Chandra, G. (2015). Service, quality & satisfaction. Yogyakarta: Andi.